The SSTA sends emails to members regarding on variety of matters.  The emails are sent from via Mailchimp from sstanews@ssta.org.uk email address.

If your email address has changed, please use the Update Details form to notify us of the new email address and any other changes of details.

If you are not receiving emails from the SSTA, and we have your up-to-date email address, please follow the steps below.  

Check the Spam/Junk folder.  If emails from the SSTA are being delivered to the Spam or Junk folder, please add us to your email address book.  Instructions on how to do this for some of the most common email clients are in the “Help with Common email clients section” below.

Use the search function in your email client to find any emails from the SSTA.  Search for the email address we use to send emails to members sstanews@ssta.org.uk

Gmail Tabs. If you are using Gmail, emails from the SSTA can be delivered to a secondary tab such as the Promotions tab.  If you wish the SSTA emails to be delivered to the Primary tab, you can do two things

• Add sstanews@ssta.org.uk to your Google Contacts
• Move emails from the SSTA to the Primary tab.
  When you move one of our email from the Promotions tab to the Primary tab. Gmail should ask whether it should always deliver our emails there. Please see these Gmail Help instructions for further information on inbox categories & tabs in Gmail.

Emails not being received by a school or workplace email address.  This could be caused by internal firewall or spam filter. Some schools and workplace do not like seeing emails being sent to a lot of people on the same domain, via a third party such as MailChimp.  Sometimes, with corporate and university filters, these emails look suspicious and are blocked. You may have to ask the school/workplace server administrator or IT department to add the SSTA email address to a safelist to allow the emails to be delivered.  If you are not able to do this, please provide the SSTA with a personal email address that messages can be sent to using the update details form.

Help with common email clients

Apple mail (desktop)

If Apple Mail delivers a legitimate message to junk, you can do two things.

• Teach Apple Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
• Add sstanews@ssta.org.uk to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.

For additional information about Apple Mail, visit the Apple Mail Support Page.

Mail (Apple iOS mobile devices)

If Mail delivers a legitimate message to junk, you can do two things.

• Teach Mail's filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
• Add sstanews@ssta.org.uk to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.

For additional information about the Mail app, visit the Apple Support Page.

AOL Webmail

If AOL Webmail delivers a legitimate message to spam, you can do two things.

• Mark a received campaign as Not Spam. Open the spam folder and click the message. Click the OK, Not Spam button.
• Add sstanews@ssta.org.uk to the address book. Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.

For additional information about AOL Webmail, visit the AOL Support Page.

Gmail (desktop and mobile)

If Gmail delivers a legitimate message to spam, you can do two things.

• Mark a received campaign as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
• Add sstanews@ssta.org.uk to the address book. Open the contact list, click or tap New Contact, and input the address.

For additional information about Gmail, visit the Gmail Support Page.

Outlook

If Outlook delivers a legitimate message to junk, you can do two things.

• Mark a received campaign as Not Junk. Open the junk folder and click the message. Click Not Junk.
• Add sstanews@ssta.org.uk to the address book. Open the message, right-click the sender name, and click Add to Contacts. Authentication information may display in Outlook's sender name area, so ask the subscriber add your address only.

For additional information about Outlook, visit the Office Support Page.

Outlook.com

If Outlook.com delivers a legitimate message to junk, you can do two things.

• Mark a received campaign as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
• Add sstanews@ssta.org.uk to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message's From email address.

For additional information about Outlook.com, visit the Outlook.com Support Page.

Yahoo Mail

If Yahoo Mail delivers a legitimate message to spam, you can do two things.

• Mark a received campaign as Not Spam. Open spam folder, click the message, and click Not Spam.
• Add sstanews@ssta.org.uk address to the address book. Open the message and click the Add to contacts button next to the From email address.

For additional information about Yahoo Mail, visit the Yahoo Support Page.